Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and maintain relationships, acting as a trusted advisor to Guesty’s high-value clientele.

• Serve as a subject matter expert on the Guesty Platform.

• Identify key business drivers for customers to enhance engagement with Guesty’s product offerings.

• Propose strategic solutions and best practices tailored to customer business requirements.

• Function as the primary escalation contact for customer inquiries regarding Guesty products and services.

• Negotiate commercial terms for product upsells and contract renewals.

• Navigate complex customer scenarios through collaboration across departments.

• Stay informed about industry trends in the short-term rental market, particularly in the Americas.

• Advocate for customer needs to facilitate internal product improvements.

• Create and implement success plans aimed at maximizing customer growth and retention.

• Provide training on platform functionalities.

• Address and resolve technical issues effectively.

⛳️ Requirements

• A minimum of 2 years of experience in Customer Success or Account Management within a complex SaaS environment.

• Strong technical knowledge coupled with robust analytical capabilities.

• Exceptional interpersonal and internal communication skills.

• Ability to rapidly learn new products and adapt to evolving technologies.

• A professional, patient, and engaging attitude.

• Demonstrated ability to multitask and manage competing priorities across multiple accounts.

• A passion for fostering client success.

• Experience collaborating with distributed teams and remote clients.

• Willingness to travel occasionally within the United States, Canada, and to the R&D center in Israel.

• Experience in the hospitality or property management sectors is a distinct advantage.

• Native-level proficiency in English is required.

• Fluency in Spanish is a notable advantage.

🏝️ Benefits

• Health, dental, vision, life, and disability insurance.

• 401(k) Retirement Savings Plan with Employer Match.

• Paid time off.

• Comprehensive virtual onboarding experience for all new hires.

• Opportunities for professional development.