Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Lead, mentor, coach, and manage a team of Field Reimbursement Managers directly.

• Implement the PECS Field Reimbursement Manager strategy across accounts in Neuroscience healthcare.

• Provide healthcare providers, patients, and caregivers with the necessary information, tools, and resources to initiate and maintain therapy.

• Enhance communication among Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales teams.

• Oversee a regionally aligned team of up to 10 direct reports.

• Formulate both short- and long-term strategic plans while managing the execution of associated tactics.

• Establish a strong team culture, promote accountability, assess FRM performance, and meet team objectives.

• Guide FRMs in leveraging data insights and account management skills to overcome access barriers.

• Assist in identifying and resolving patient challenges related to Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefits.

• Cultivate relationships and collaborate with both internal and external partners.

• Manage and allocate the budget in alignment with team goals.

• Travel within the designated field region, up to 75% of the time.

• Report to the Field Director of Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor's Degree is required.

• At least 8 years of experience in a healthcare business-related role.

• Proficient knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill design, coding, billing, prior authorization, office operations, and appeals processes.

• Minimum of 3 years in direct people management.

• Proven leadership skills and a track record of performance success in previous positions.

• A valid Driver's License from one of the 50 United States is necessary.

• Must reside within the geographical area or be willing to relocate.

• Experience in the Neuroscience disease state is preferred.

• An MBA or other advanced degrees/relevant certifications are preferred.

• Experience in developing and executing customer-focused strategies.

• Ability to work collaboratively across functions in a matrix environment.

• Strong written and verbal communication abilities.

• Excellent analytical and problem-solving skills.

• Experience in the Neuroscience therapeutic market is beneficial.

• A willingness to learn about emerging technologies, such as AI, is preferred.

• Experience in enhancing team AI literacy and confidence is preferred.

• Travel up to 75% of the time is expected.

🏝️ Benefits

• Eligibility for a long-term incentive program.

• Vacation entitlement of 120 hours per calendar year.

• Sick leave of 40 hours per calendar year; Colorado residents receive 48 hours; Washington residents get 56 hours.

• Holiday pay, including Floating Holidays, totaling 13 days per calendar year.

• Up to 40 hours of Work, Personal, and Family Time per calendar year.

• Parental Leave of 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave of 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave of 80 hours within a 52-week rolling period.

• Volunteer Leave of 32 hours per calendar year.

• Military Spouse Time-Off of 80 hours per calendar year.