Customer Success Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Collaborate directly with Small Business and Mid-Market clients to enhance their recruiting operations.

• Ensure a seamless experience for customers, making them feel valued and understood.

• Establish success plans.

• Create and present Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).

• Promote product adoption and enablement.

• Relay customer requirements to the Product and Engineering teams.

• Work together to drive renewals and expansions.

• Develop strong relationships and gain an in-depth understanding of customer processes and challenges to influence workflows.

• Cultivate robust executive-level relationships to boost product adoption, enhance customer sentiment, and improve retention.

• Analyze customer product utilization data to suggest features, settings, or modules.

• Create customer strategies and success playbooks while tracking their outcomes.

• Maintain a thorough technical and workflow understanding of the GoodTime product suite.

• Grasp the talent acquisition industry to pinpoint opportunities and link customer challenges with effective solutions.

• Collaborate across functions to provide an outstanding customer experience.

• Willingness to travel approximately 10% of the time.

⛳️ Requirements

• Minimum of 4 years in Customer Success Management or Customer Onboarding with sophisticated software solutions.

• At least 3 years of experience in conducting QBRs.

• Experience in Recruiting, ATS, and/or HR Technology is strongly preferred.

• Excellent communication, presentation, and interpersonal abilities.

• Highly motivated individual who excels in a dynamic, fast-paced, small team atmosphere and is prepared to handle multiple roles.

• A proactive problem-solver who can find solutions independently.

• Capability to effectively collaborate across various functions including engineering, product, sales, and marketing.

• Bachelor’s degree or equivalent experience is required.

• No consideration will be given to 3rd Party Agencies/Recruiters.

🏝️ Benefits

• Emphasis on a remote-first culture.

• Comprehensive Health, Dental, and Short-term Disability plans with generous employer contributions.

• Flexible time off policy.

• 8 weeks of Parental Leave, which includes adoption placement.

• $500 reimbursement for home office expenses.

• Up to $500 allocated for self-directed learning and development.

• Pre-IPO Stock Options available.