Remote Customer Success Manager at GitLab

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with customers as a technical consultant and advisor throughout the post-sales phase

• Offer technical, architectural, solution-oriented, and best-practice advice

• Foster measurable business results that lead to product adoption, renewal, and growth

• Collaborate with Account Executives, Solutions Architects, and Renewals Managers to deliver customer-facing subject-matter expertise

• Create solution-focused programs tailored to the specific needs of individual customers

• Design and participate in customer workshops, demonstrations, and other enablement activities

• Maintain specialized knowledge in technologies pertinent to GitLab’s market through training, certification, and the development of reusable working examples

• Continually enhance professional skills through training, reading, mentorship, and team collaboration

⛳️ Requirements

• Expertise in using DevSecOps tools or advanced technical tools in related fields

• Specialization in GitLab use cases, including support and enablement for large enterprise organizations

• Technical background in development or systems engineering

• Ability to articulate complex technical, architectural, and/or organizational challenges clearly and concisely, while proposing comprehensive iterative solutions

• Proven track record of becoming a trusted technical advisor to customers and business leaders

• Outstanding verbal, presentation, and written communication abilities

• Strong time management skills with the capacity to collaborate with multiple teams simultaneously

• Alignment with GitLab values and a commitment to working in accordance with those principles

• Willingness to travel as necessary and adhere to the company’s travel policy