Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and nurture the overall relationship with clients

• Manage the onboarding process and implementation for clients

• Educate clients and enhance product utilization

• Ensure high customer retention and satisfaction levels

• Identify market opportunities and enhance strategic partnerships to boost customer acquisition in the US

• Collaborate with the President, VP of Business Development, and a team of experts to generate qualified leads and foster B2B enterprise sales growth

• Conduct research, provide support, and participate in industry events and webinars

• Deliver product demonstrations and presentations to qualified prospects

• Draft client contract proposals and assist in finalizing the sales process

• Follow up with and manage qualified leads and partners through a well-structured sales cycle

• Maintain documentation of sales activities using CRM systems

• Lead and manage onboarding and training for new clients

• Act as the primary day-to-day contact for clients, building trust and rapport

• Identify customer needs and opportunities for improvement, documenting insights

• Work in collaboration with sales, marketing, and product development teams to enhance client retention and growth

⛳️ Requirements

• Minimum of 2 years of experience in a customer success, sales, or client-facing role

• Bachelor's degree with a solid understanding of technology

• Exceptional bilingual verbal and written communication skills

• Quick learner, empathetic, technology enthusiast, with a great sense of humor and high energy

🏝️ Benefits

• Work from our downtown office in Montreal (Peel Metro)

• Be part of an enthusiastic and dynamic team in a fast-paced learning environment

• Connect with key influencers in the tech community and broaden your personal network

• Competitive salary package, including stock options

• Monthly team-building events

• Kitchen stocked with healthy snacks and beverages

• Commitment to equal opportunity, diversity, inclusion, and accessibility