Customer Success Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Develop and implement strategies and processes aimed at achieving consistent customer satisfaction and retention.

• Manage account relationships, strategic planning, and pricing, which includes overseeing contract renewals and RFPs.

• Actively engage and cultivate relationships with decision-makers and personnel at all levels within school districts.

• Identify retention and service risks associated with the portfolio and initiate risk mitigation strategies when necessary.

• Leverage comprehensive product and service knowledge, along with problem-solving skills and training, to enhance customer interactions while driving revenue.

• Conduct regular check-ins and business reviews with clients to grasp their goals and challenges, offering customized solutions.

• Collaborate cross-functionally and coordinate with internal teams to access resources and provide solutions and tools for customers.

• Serve as the voice of the customer by delivering feedback to internal teams, highlighting customer needs, ideas, and challenges.

• Advocate for solutions, product improvements, and other initiatives to fulfill customer requirements and foster growth.

⛳️ Requirements

• Bachelor’s degree and/or equivalent relevant years of experience.

• At least 5 years of experience in a business development or customer success role.

• Strong interpersonal and communication skills, with the capability to establish and sustain relationships with clients.

• Excellent problem-solving and analytical skills to comprehend client needs and deliver effective solutions.

• Ability to manage multiple priorities and projects concurrently in a fast-paced environment.

• Proactive and self-driven with a commitment to customer success and a proven record of meeting objectives.

• Valid US driver's license in good standing is required.

• This position will be remote/WFH and may necessitate up to 33% travel.

🏝️ Benefits

• Medical, Dental, Vision insurance.

• Virtual Doctor Visits with $0 Co-Pay.

• Life Insurance (company paid).

• Short Term Disability Insurance (company paid).

• Long-Term Disability Insurance (company paid).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flex Spending Account (FSA).

• 401K Plan (with an awesome employer match!).

• Employee Assistance Program.

• Employee Discounts Program.

• Bonus potential.