Customer Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Develop and nurture relationships with clients.

• Act as the primary contact and cultivate an advisory relationship on a large scale.

• Manage multiple clients effectively.

• Assist clients in recognizing the value and return on investment of their solutions.

• Advise clients on optimizing product usage to meet their business objectives.

• Spot opportunities for upselling and cross-selling features that will improve client success.

• Provide basic support to the customer support team and aid in resolving complex issues or escalated client concerns.

• Conduct tailored product training sessions for client groups.

• Offer continuous support to ensure optimal product utilization and enhance customer satisfaction.

• Collaborate with the support team on implementation and brand inquiries to guarantee satisfactory solutions.

⛳️ Requirements

• Bachelor’s Degree is preferred.

• 2-5 years of relevant experience in service or relationship management.

• Demonstrated success as a Customer Success Manager, Account Manager, or in a similar client-focused position.

• Strong understanding of customer success operations and experience managing client relationships in a technology-driven setting.

• Excellent problem-solving abilities, project management skills, and time management expertise.

• Outstanding communication, negotiation, and presentation skills.

• Strong analytical capabilities with the ability to convert data into actionable strategies.

• Background in Business Consulting, Operations, or Marketing within a franchise system is preferred.

• Extensive knowledge of SaaS software or analogous analytical tools is preferred.

• Experience in managing strategic accounts and fostering customer engagement in a SaaS context is preferred.

• Familiarity with GuildQuality software is preferred.

• Must be authorized to work in the United States without sponsorship.

🏝️ Benefits

• Flexibility to work in a manner that suits you best, whether in-office, remote, or hybrid, within your country of employment.

• Immediate access to comprehensive health and wellness benefits, including an annual wellness stipend from day one.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.