Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate daily meetings with customers throughout various stages of their journey.

• Comprehend customers' business goals and proactively uncover opportunities to enhance value and ROI.

• Educate and conduct technical training sessions for new customers.

• Guide seamless customer transitions onto the platform while clarifying its features and functionalities.

• Act as a trusted advisor, offering guidance and best practices to maximize platform usage and adoption.

• Collaborate with Sales, Product, and Support teams to represent customer needs and guarantee a smooth customer experience.

• Perform regular business reviews and proactively resolve issues or concerns to maintain customer satisfaction and retention.

• Drive upsell and expansion initiatives within existing accounts alongside the Sales team.

⛳️ Requirements

• Over 5 years of demonstrated experience as a Customer Success Manager in SaaS companies (mandatory).

• Proven hands-on expertise in leading onboarding and implementation processes.

• Established experience and knowledge of CRM systems (Salesforce, Dynamics, or HubSpot) (mandatory).

• Strong understanding of sales and business processes.

• Familiarity with CPQ tools (a plus).

• Proven background in similar roles: Customer Success Manager, Presales, Sales Engineer, or Technical Account Manager.

• Comfortable facilitating workshops and technical training sessions.

• Exceptional interpersonal communication and customer-focused skills.

• Ability to serve as a trusted advisor to C-suite and senior-level stakeholders.

• Proactive attitude, excellent problem-solving abilities, and capacity to perform under pressure.

• Competence to thrive in a dynamic and fast-paced environment.

• English proficiency at a native level (mandatory).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.