Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding of districts, staff activation, and training on dashboards.

• Provide high-level troubleshooting for account access, referral submissions, and scope inquiries, offering premium support for key districts.

• Conduct staff training sessions and informational meetings.

• Develop training capacity models for the cohort and identify potential capacity risks prior to launch delays.

• Establish the support and engagement strategy tailored to each district.

• Implement adoption initiatives through campus visits, email campaigns, webinars, and data-informed interventions.

• Discover innovative methods to engage teachers and parents.

• Track leading indicators such as non-contributor district rates and raise concerns about structural risks.

• Translate district data into actionable insights and document portfolio work in collaborative tools.

• Leverage AI to create customized training presentations, campaigns, and district communication strategies.

• Utilize AI for analyzing activation pacing and referral trends.

• Present insights and findings during weekly GTM meetings.

⛳️ Requirements

• Background in EdTech, education, or healthcare partnerships, along with product support and enablement experience.

• K-12 educational experience.

• Proven ability to drive large-scale adoption, managing over 100 customers and thousands of end users.

• Strong project management skills, capable of handling multiple launches at various stages.

• Technically adept: quickly learns new systems, troubleshoots independently, and utilizes AI tools on a daily basis.

• Excellent organizational skills to manage deadlines and deliverables effectively.

• Proactive self-starter who identifies needs and takes initiative to address them.

• Strong written and verbal communication skills.

• Comfortable transforming data into insights, including creating straightforward models.

• Familiarity with mental health or social-emotional learning products (preferred).

• Previous experience within a K-12 district or at a campus (preferred).

• Experience with Salesforce or similar CRM tools (preferred).

🏝️ Benefits

• Opportunity to make a significant impact in the education sector.

• Collaborative and innovative work environment.

• Professional development and growth opportunities.