Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement retention strategies for high-risk and high-value customer accounts.

• Personally oversee escalated client relationships to minimize cancellations and enhance long-term partnerships.

• Craft tailored success plans that enhance customer satisfaction and retention.

• Monitor customer health metrics and proactively identify accounts exhibiting signs of churn.

• Conduct regular business reviews with VIP clients and act as the primary escalation point for strategic accounts.

• Recognize opportunities to broaden existing customer relationships through additional products and services.

• Collaborate with Sales and Customer Success teams to promote account growth and maximize customer lifetime value.

• Coach, mentor, and train Customer Success Managers on objection handling, negotiation, and relationship management techniques.

• Enhance retention processes by analyzing churn trends and applying best practices across the organization.

• Track retention metrics, revenue protected, customer satisfaction, and overall team performance while providing regular reports to leadership.

⛳️ Requirements

• 5+ years of experience in Customer Success, Account Management, Client Services, Sales, or Customer Retention.

• Demonstrated success in reducing customer churn and expanding existing customer accounts.

• Strong consultative selling, negotiation, and conflict resolution capabilities.

• Experience in managing executive-level and high-value client relationships.

• Proven ability to coach, mentor, and develop customer-facing teams.

• Strong analytical skills with experience in interpreting customer health metrics and KPIs.

• Proficient in CRM systems and customer success platforms.

• Excellent verbal, written, and presentation communication abilities.

• Highly organized with the capability to prioritize multiple client relationships concurrently.

• Experience in the Real Estate Investing industry is strongly preferred.

• Please apply only if you have experience within the Real Estate Investment Wholesale industry.

🏝️ Benefits

• Comprehensive paid training and onboarding.

• Employer-paid Medical, Dental, and Vision insurance.

• 401(k) with company match.

• Fully remote position with long-term growth opportunities.

• Performance bonuses linked to customer retention, revenue protection, account expansion, and customer satisfaction.

• Opportunity to make a direct impact on company growth and recurring revenue.

• Collaborate with a high-performing leadership team.

• Career advancement opportunities within a rapidly growing organization.