Customer Success Manager, AI

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the complete sales pipeline from pre-demonstration to implementation.

• Cultivate customer relationships, determine needs, qualify interests, and drive sales initiatives.

• Follow up with leads through calls, texts, emails, LinkedIn, and automated sequences.

• Conduct comprehensive sales demonstrations and articulate services, software, value propositions, and product features.

• Identify new leads and initiate outbound communications, including InMails.

• Comprehend customer segments and requirements to convert prospects into paying clients.

• Keep track of contacts, leads, opportunities, and sales activities within the CRM.

• Collaborate with sales executives to achieve company objectives and targets.

• Re-engage customers who have not completed the onboarding process and assist them in getting started.

• Address technical and integration inquiries and tailor product demonstrations.

• Create solutions for integration challenges using tools such as Zapier.

• Provide technological support and assist customers in setting up their product experiences.

• Respond to incoming customer calls, chats, and texts.

• Perform additional tasks as needed to ensure customer satisfaction.

⛳️ Requirements

• 1 to 3 years of relevant professional experience in sales, business development, account management/executive, customer success, or solutions.

• Proven experience in managing and maintaining a pipeline and converting leads into paying customers.

• Familiarity with prospect follow-ups through calls, email sequences, and texting.

• Experience in conducting virtual product demonstrations, addressing inquiries, upselling, and customizing pricing.

• Skilled in negotiating with customers and managing objections effectively.

• Experience in representing company products and services while conducting consumer research.

• Excellent communication, interpersonal, teamwork, and customer service skills.

• Strong analytical mindset with a keen attention to detail.

• Proficient verbal and written communication in English.

• Ability to meet deadlines in a dynamic and fast-paced environment.

• Experience with CRMs like HubSpot, Pipedrive, or similar; prospecting software; Google Meet/Zoom; Discord or Slack; G-Suite; Google Docs.

• Bachelor’s degree in Business Administration, Marketing, Sales, Psychology/Cognitive Studies, Communication, English, Technology/Computer Science, or a related field.

• Willingness to work US hours or graveyard shifts.

• Knowledge of or eagerness to learn complex automation software, prompt engineering, and APIs.

• Interest in AI and generative technologies.

🏝️ Benefits

• Uncapped sales commissions and incentives.

• Work within a fully remote team distributed globally.

• Opportunity for rapid advancement to senior or management positions.

• Access to physical office space in Metro Manila during operating hours.

• Accelerated learning in the field of AI.

• Competitive salary package.

• Flexible paid time off (PTO).

• Health Maintenance Organization (HMO) coverage available.