Customer Success & Implementation Support Specialist – AI Solutions

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Act as the main point of contact for Customer operational and configuration inquiries.

• Assist in implementations and deployments from the initial stages to production launch.

• Manage Customer requests concerning pricing adjustments, workflow changes, offer configurations, and content revisions.

• Coordinate efforts among Customer Success, Data Science, Data Engineering, and Software Engineering teams.

• Monitor implementation progress and help ensure the timely achievement of project milestones.

• Facilitate communication between internal stakeholders and Customer representatives.

• Collect, document, and maintain requirements, deployment activities, and operational alterations.

• Aid in issue investigation, troubleshooting, escalation management, and resolution tracking.

• Engage in testing, validation, and quality assurance activities prior to releases and deployments.

• Contribute to enhancing operational processes and upholding high standards of Customer support and service delivery.

• Ensure precise documentation and transparency of ongoing operational activities.

⛳️ Requirements

• 1–3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or similar roles.

• Strong organizational and multitasking abilities to manage multiple priorities effectively.

• Excellent written and verbal communication skills.

• Experience in direct communication with Customers in a professional setting.

• Ability to collaborate successfully with both technical and non-technical stakeholders.

• Strong attention to detail paired with problem-solving capabilities.

• Comfortable engaging with software platforms, web applications, and technical documentation.

• Ability to gather business requirements and convert them into actionable tasks.

• Understanding of operational support and deployment coordination processes.

• Upper-Intermediate or higher proficiency in English.

• Experience in supporting SaaS platforms or enterprise software implementations.

• Familiarity with CRM, ticketing, or project management tools such as Salesforce, Jira, Zendesk, or Asana.

• Basic understanding of APIs, software deployment processes, and data integrations.

• Knowledge of telecommunications, subscription-based services, or Customer acquisition workflows.

• Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms.

🏝️ Benefits

• Opportunity to work in a collaborative international environment.

• Exposure to AI-driven products.

• Contribution to scalable delivery processes for global Customers.

• Remote work opportunity.