Customer Success Executive

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and implement a strategic vision to improve Corrigo’s Client Success function.

• Maintain relationships with designated Enterprise and Mid-Market clients.

• Serve as a trusted strategic advisor, promoting product adoption and value realization.

• Work collaboratively with clients to establish desired outcomes, objectives, and KPIs.

• Carry out Strategic Business Reviews throughout the lifecycle of the client.

• Assist in customer advocacy efforts, case studies, and testimonials in collaboration with marketing and sales.

• Manage client expectations while setting realistic objectives.

• Oversee cross-departmental projects, including integrations, migrations, upgrades, custom development, training, consulting, and implementations.

• Advocate for support resolution plans and application change orders.

• Offer guidance during application upgrades and patches.

• Create presentations, statements of work, requirements documents, reports, and project plans.

• Engage with Directors, VPs, and C-suite executives of Fortune 500 companies.

• Track product usage and health indicators, identify at-risk customers, and formulate mitigation strategies.

• Ensure that client feedback shapes product roadmaps and maintain the Voice of the Customer.

• Discover opportunities for adoption, expansion, and strategic upselling.

• Adapt to additional projects and responsibilities as assigned by management.

⛳️ Requirements

• Bachelor’s degree, preferably in business, management, or marketing.

• MBA is highly preferred.

• Over 5 years of relevant software experience in Customer Success, Client Services, or Account Management.

• Significant experience with SaaS platforms, JLLT platforms, and/or Commercial Real Estate or Facilities Management.

• Experience in conducting business assessments and analyses, translating findings into enterprise solutions.

• Ability to document complex client business requirements, develop strategic business plans, manage development change requests, outline integration requirements, and provide high-level technical support.

• Expertise in solution-focused upselling and cross-selling.

• Experience in planning and delivering instruction both in person and via web-based platforms.

• Proficient in MS Office applications, including Excel, PowerPoint, and Word.

• Exceptional problem-solving and analytical skills.

• Excellent verbal and written communication abilities.

• Capability to monitor product usage and health indicators, identify at-risk customers, and create mitigation plans.

• Ability to independently manage multiple projects across various functions.

• Proven skills in relationship-building and influencing stakeholders from end-users to C-suite executives.

• Comprehensive knowledge of mobile technologies and SaaS ecosystems.

• Willingness to travel domestically approximately 20% of the time.

• Must possess authorization to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental, and Vision Care coverage.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture emphasizing mental, physical, and emotional health.

• Reasonable accommodations available for individuals with disabilities.