This is a fully remote position, open to applicants in Latin America.

📋 Description

• Guarantee a seamless experience for users during the application process, AI-led interviews, offer acceptance, and payment transactions.

• Investigate issues reported by talent from start to finish.

• Reproduce bugs, identify underlying causes, and differentiate between UX friction, model edge cases, and system flaws.

• Utilize telemetry, logs, network analysis, and database queries to debug the AI and SaaS infrastructure.

• Prioritize issues, escalating significant engineering concerns while addressing others via configuration adjustments, prompt enhancements, or user support.

• Highlight systemic patterns and product risks to both engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Must be currently residing in Latin America; applications from outside this region will not be accepted.

• Availability for remote work, with a commitment of 6 days a week.

• Significant overlap with Pacific Time (PT/PST) working hours is essential.

• Proficient in debugging web applications.

• Possess a degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or have prior experience in a high-growth tech startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) or 2–5 years of experience supporting customers on such platforms.

• Comfortable working with AI systems, including LLMs, agents, or generative models.

• Familiarity with AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, identify failure modes, hallucinations, and feedback loops.

• Knowledge of modern AI APIs such as OpenAI and Anthropic, or agent frameworks like LangChain and AutoGPT is advantageous.

• Native-level English proficiency in writing.

• Strong ability to communicate with clarity, professionalism, and empathy.