This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a pleasant and comprehensive experience for users applying for job listings, undergoing AI-led interviews, accepting offers, and receiving payments.

• Deliver prompt and effective support for user inquiries and concerns.

• Conduct thorough investigations of talent-reported issues by replicating bugs, pinpointing root causes, and differentiating between UX friction, model edge cases, and system defects.

• Perform debugging across the AI and SaaS stack utilizing telemetry, logs, network analysis, and database queries.

• Manage issues by triaging them, escalating legitimate engineering challenges, and resolving others through configuration adjustments, prompt improvements, or user assistance.

• Identify systemic patterns and product risks to communicate to engineering and product leadership.

• Develop documentation and runbooks aimed at minimizing recurring issues and enhancing resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Must currently reside in Latin America; candidates outside this region will not be considered.

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience at a high-growth technology startup.

• Experience in developing modern web applications such as React, Node, Flask, or Next.js, or 2–5 years of experience in supporting customers on such platforms.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Background in exploring AI tool behaviors, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, identify failure modes, recognize hallucinations, and understand feedback loops.

• Knowledge of contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is an advantage.

• Native-level proficiency in English writing.

• Availability to work six days per week with significant overlap with Pacific Time (PT/PST) working hours.