Customer Success Engineer – LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless end-to-end experience for users as they apply to listings, undergo AI-driven interviews, accept offers, and receive payments.

• Investigate issues reported by talent from start to finish by reproducing bugs, identifying root causes, and differentiating user experience friction, model edge cases, and system defects.

• Debug across the AI and SaaS stack utilizing telemetry, logs, network analysis, and database queries.

• Triage issues by escalating engineering challenges and resolving others through configuration adjustments, prompt refinements, or user support.

• Highlight systemic patterns and product risks to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Must be currently residing in Latin America; applicants from outside this region will not be considered.

• Proficient in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution, or prior experience in a high-growth technology startup.

• Experience in building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience in customer support for such web applications.

• Comfortable working with AI systems, including large language models, agents, or generative models.

• Experience in exploring AI tool behavior, including fine-tuning, prompt chaining, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, identify failure modes, recognize hallucinations, and understand feedback loops.

• Familiarity with contemporary AI APIs such as OpenAI and Anthropic, or agent frameworks like LangChain and AutoGPT, is advantageous.

• Native-level proficiency in English writing.

• Willingness to work six days a week with significant overlap with Pacific Time (PT/PST) working hours.

🏝️ Benefits

• Up to $100 for each successful referral through the referral program.

• Remote work flexibility.

• Reasonable accommodations available upon request.