Global Head of Customer Success Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee OpenX’s Solutions Architects, Support Engineering, and Deal Operations teams.

• Create exceptional teams to enhance revenue and optimize integration health.

• Serve as the client-facing technical authority and thought leader for publishers, DSPs, and strategic partners.

• Direct technical teams across various global regions and cultivate leadership development.

• Mentor and develop leaders, hold regular one-on-one meetings, and establish career progression paths.

• Act as the technical escalation contact and set priorities and responsibilities.

• Develop monitoring and alert systems for integration health, traffic, and revenue.

• Manage incident responses for issues impacting revenue and conduct post-mortem analyses.

• Advocate for automation and AI to enhance monitoring, troubleshooting, and operational efficiency.

• Lead technical discussions regarding integrations, auction mechanics, and revenue outcomes.

• Manage the technical aspects of partner onboarding, CTV and podding, discrepancy investigations, and analytical system evaluations.

• Assist in commercial negotiations by providing accurate data and technical insights.

• Represent OpenX at industry events and panels.

• Function as the primary technical liaison between business units, clients, Product, and Engineering teams.

• Identify gaps in the exchange and propose paths for resolution.

• Develop repeatable feedback and intake processes with Product and Engineering.

• Interpret engineering limitations for clients and communicate customer impact to engineers and executives.

• Report directly to the VP of Commercial Operations.

⛳️ Requirements

• Over 10 years of experience in programmatic advertising in a technical capacity at an SSP, DSP, ad server, or publisher.

• Extensive knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding.

• Proficiency in diagnosing issues based on bid-level data.

• Strong sense of ownership and a commercial mindset.

• Understanding of how technical decisions impact business results and KPIs.

• Proven ability to collaborate effectively across diverse teams and regions.

• Comfort in navigating ambiguity and disagreement, including respectfully challenging senior leaders.

• Disciplined in prioritizing based on revenue, risk, and effort.

• Experience in leading global teams across multiple business lines, including hiring, coaching, and developing managers.

• Product-oriented mindset with the capability to transform recurring issues into prioritized requests.

• Practical knowledge of AI and automation tools.

• Demonstrated history of managing technical teams and meeting targets.

• Significant experience in technical and business operations within the programmatic ecosystem.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Equity

• Bonus

• Comprehensive benefits package