This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users as they apply for listings, participate in AI-led interviews, accept offers, and receive payments.

• Deliver prompt and effective support to users facing issues or inquiries.

• Thoroughly investigate user-reported issues by reproducing bugs, determining root causes, and identifying UX friction, model edge cases, and system defects.

• Analyze the AI and SaaS stack through telemetry, logs, network inspection, and database queries to gain insights into production behavior.

• Prioritize issues, escalating genuine engineering challenges while resolving others through configuration adjustments, prompt enhancements, or clear user instructions.

• Highlight systemic trends and product risks to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution, or relevant experience in a high-growth technology startup.

• Experience in developing modern web applications such as React, Node, Flask, or Next.js, or 2–5 years of experience in customer support for such applications.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Experience with AI-tool behavior exploration, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Familiarity with contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is advantageous.

• Native-level proficiency in English writing.

• Must currently reside in Latin America.

• Willingness to work remotely 6 days a week with considerable overlap with Pacific Time (PT/PST) working hours.