This is a fully remote position, open to applicants in Latin America.

📋 Description

• Guarantee a seamless experience for users throughout their journey, from applying for listings and engaging in AI-led interviews to accepting offers and receiving payments.

• Investigate issues reported by talent comprehensively by replicating bugs, pinpointing root causes, and distinguishing between UX challenges, model edge cases, and system defects.

• Debug within the AI and SaaS infrastructure utilizing telemetry, logs, network analysis, and database queries.

• Prioritize issues, escalate genuine engineering challenges, and resolve others through configuration adjustments, prompt optimization, or user support.

• Highlight systemic patterns and product vulnerabilities to engineering and product management teams.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution speed.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a leading institution, or relevant experience at a high-growth technology startup.

• Experience in building contemporary web applications such as React, Node.js, Flask, or Next.js, or 2–5 years of experience providing support for customers using such web applications.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Experience in analyzing AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or constructing agents.

• Ability to interpret model outputs, identify failure modes, recognize hallucinations, and understand feedback loops.

• Knowledge of modern AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is advantageous.

• Must currently reside in Latin America.

• Native-level proficiency in English writing.

• Availability for significant overlap with Pacific Time (PT/PST) working hours.

• Willingness to work 6 days per week.