This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users from the application stage to interviews led by AI, offer acceptance, and payment processing.

• Provide prompt and effective responses to user inquiries and concerns.

• Investigate issues reported by talent from start to finish by replicating bugs, identifying root causes, and differentiating between UX friction, model edge cases, and system defects.

• Conduct debugging across the AI and SaaS stack utilizing telemetry, logs, network inspection, and database queries.

• Prioritize issues, escalate genuine engineering problems, and resolve others through configuration adjustments, prompt enhancements, or clear user instructions.

• Identify systemic patterns and product risks to share with engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience in a rapidly growing technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience assisting customers with such web applications.

• Comfortable working with AI systems, including LLMs, agents, or generative models.

• Experience in analyzing AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Familiarity with contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is advantageous.

• Native-level proficiency in English writing.

• Must currently reside in Latin America.

• Must be able to significantly overlap with Pacific Time (PT/PST) working hours.

• Willingness to work 6 days per week.