This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users as they apply to job listings, engage in AI-led interviews, accept offers, and receive payments.

• Provide prompt and effective assistance to users facing issues or inquiries.

• Thoroughly investigate user-reported problems by replicating bugs, determining root causes, and distinguishing between UX challenges, model edge cases, and system defects.

• Conduct debugging across the AI and SaaS stack utilizing telemetry, logs, network analysis, and database queries.

• Manage issue triage, escalating genuine engineering concerns while resolving others via configuration adjustments, prompt enhancements, or clear user guidance.

• Identify systemic patterns and product risks to communicate to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

⛳️ Requirements

• Must currently reside in Latin America; applications from outside this region will not be considered.

• Availability for a remote position requiring a 6-day work week with significant overlap with Pacific Time (PT/PST) hours.

• Proficient in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution, or relevant experience at a high-growth technology startup.

• Experience in building modern web applications such as React, Node, Flask, or Next.js, or 2–5 years of experience providing support for such applications.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Experience in exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to interpret model outputs, recognize failure modes, manage hallucinations, and navigate feedback loops.

• Familiarity with contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is advantageous.

• Native-level English writing skills.

• Ability to communicate with precision, professionalism, and empathy.