This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users throughout the application process, including AI-driven interviews, accepting job offers, and receiving payments.

• Deliver prompt and effective assistance to talent users facing inquiries or challenges.

• Thoroughly investigate issues reported by talent by replicating bugs, determining root causes, and identifying user experience friction, model edge cases, and system defects.

• Analyze the AI and SaaS infrastructure utilizing telemetry, logs, network analysis, and database queries.

• Assess issues, escalating engineering challenges and resolving others through configuration adjustments, prompt enhancements, or user support.

• Highlight systemic trends and product risks to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Proficient in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience in a fast-paced technology startup.

• Experience in developing modern web applications such as React, Node, Flask, or Next.js, or 2–5 years of experience providing support for customers using such applications.

• Comfortable with AI systems, including large language models (LLMs), agents, or generative models.

• Background in examining AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Familiarity with modern AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is advantageous.

• Native-level proficiency in English writing.

• Applicants must currently reside in Latin America.

• Availability to work six days a week with significant overlap with Pacific Time (PT/PST) hours.