This is a fully remote position, open to applicants in Latin America.

📋 Description

• Deliver a fast and enjoyable support experience for users throughout their journey on the platform, encompassing applications, AI-assisted interviews, offers, and payment processes.

• Investigate user-reported issues comprehensively by replicating bugs, identifying root causes, and recognizing UX friction, model edge cases, and system defects.

• Debug the AI and SaaS ecosystem using telemetry data, logs, network inspections, and database queries.

• Prioritize issues, escalating genuine engineering challenges while resolving others through configuration adjustments, prompt enhancements, or clear user guidance.

• Identify systemic trends and product risks to inform engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution speed.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience in a rapidly growing technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience providing support for such web applications.

• Familiarity with AI systems, including large language models (LLMs), agents, or generative models.

• Experience in analyzing AI tool behaviors, such as fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to interpret model outputs, recognize failure modes, hallucinations, and feedback loops.

• Knowledge of contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is an advantage.

• Native-level proficiency in English writing.

• Must currently reside in Latin America.

• Availability for a remote role that requires working 6 days a week with significant overlap with Pacific Time (PT/PST) hours.