Customer Success Engineer, LatAm

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Ensure a pleasant and seamless experience for users throughout the application process, including AI-led interviews, offer acceptance, and payment receipt.

• Investigate issues reported by talent from start to finish by replicating bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects.

• Debug the AI and SaaS stack utilizing telemetry, logs, network inspection, and database queries.

• Triage issues, escalating genuine engineering concerns and addressing others through configuration adjustments, prompt refinements, or clear user guidance.

• Highlight systemic patterns and product risks to engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution speed.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Must currently reside in Latin America; applicants from outside Latin America will not be considered.

• Availability for a remote role requiring six days a week with significant overlap with Pacific Time (PT/PST) working hours.

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a reputable institution, or relevant experience in a high-growth technology startup.

• Experience in developing modern web applications such as React, Node, Flask, or Next.js, or 2–5 years of experience providing support for such applications.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Experience in exploring AI-tool functionality, including fine-tuning, prompt chains, chain-of-thought debugging, or agent building.

• Understanding of model outputs, failure modes, hallucinations, and feedback loops.

• Knowledge of modern AI APIs such as OpenAI and Anthropic, or agent frameworks like LangChain and AutoGPT is an advantage.

• Native-level proficiency in English writing skills.

• Professional, precise, empathetic, enthusiastic, and positive communication in support interactions.

🏝️ Benefits

• Referral program: earn up to $100 for each successful referral, with no limit on the number of referrals (restrictions may apply).

• Reasonable accommodations available upon request.