This is a fully remote position, open to applicants in Argentina.

📋 Description

• Ensure a seamless end-to-end experience for users as they apply to listings, participate in AI-led interviews, accept job offers, and receive payments.

• Investigate issues reported by talent from start to finish by replicating bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects.

• Debug the AI and SaaS architecture utilizing telemetry, logs, network inspection, and database queries.

• Triage issues, escalate legitimate engineering challenges, and address other concerns through configuration adjustments, prompt refinements, or user guidance.

• Identify systemic patterns and product risks to communicate with engineering and product leadership.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution OR relevant experience in a high-growth technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience in customer support for such applications.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Experience in analyzing AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Knowledge of modern AI APIs such as OpenAI and Anthropic, or agent frameworks like LangChain and AutoGPT is a plus.

• Native-level English writing skills.

• Currently residing in Latin America.

• Ability to work remotely six days a week with significant overlap with Pacific Time (PT/PST) working hours.