Customer Success Engineer – Contract

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the technical onboarding and deployment process for enterprise clients.

• Aid customers in the launch and scaling of AI voice agents.

• Establish trusted relationships with customer engineering teams.

• Collaborate with customers to develop AI voice agents.

• Create conversation flows and strategies for deployment.

• Troubleshoot APIs, webhooks, SIP, telephony, authentication, integrations, and latency problems.

• Resolve technical issues and production deployment challenges.

• Work directly within customer codebases when necessary.

• Identify gaps in products based on customer feedback.

• Convert customer requirements into actionable product enhancements.

• Collaborate closely with Product and Engineering teams.

• Assist customers in launching new AI use cases.

• Discover opportunities to increase product adoption.

• Become a reliable technical partner for enterprise clients.

⛳️ Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline.

• 2–8 years of relevant professional experience, preferably in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical position.

• Excellent technical problem-solving abilities.

• Experience with APIs and debugging technical challenges.

• Strong communication skills with the capability to articulate technical concepts clearly to clients.

• Comfortable engaging directly with customers and constructing technical solutions collaboratively.

• Must be willing to work some overlapping hours with teams and clients based in the Pacific Time zone.

• Familiarity with Python or TypeScript is a plus.

• Experience in AI, LLMs, or Voice AI is desirable.

• Prior experience in a startup environment is a bonus.

• Experience with enterprise customers is advantageous.

🏝️ Benefits

• Long-term 1099 contract.

• Remote work options available.

• Occasional travel for customer launches or on-site engagements (preferred but not mandatory).

• Opportunity to engage with a rapidly growing voice AI company.

• Direct collaboration with Engineering, Product, and Customer Success teams.