Customer Success Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead customer onboarding processes from the point of sales handoff to project completion.

• Organize architecture workshops, oversee platform installation, set up access, configure integrations, and conduct operational readiness reviews.

• Develop and maintain customer success plans that document objectives, key performance indicators (KPIs), adoption milestones, and future plans.

• Convert platform adoption into tangible business results such as cost savings, enhanced engineering speed, reduced risks, and improved platform ROI.

• Manage customer relationship cadence through regular check-ins, quarterly business reviews, and executive business reviews.

• Engage in technical discussions with platform engineers, DevOps leaders, and architects.

• Support customers in overcoming technical challenges and designing optimal deployment architectures.

• Take ownership of the renewal process starting 90 days prior to renewal.

• Identify triggers for expansion, including new use cases, AI/GPU workloads, additional tenant clusters, and tier upgrades.

• Collaborate with the Account Executive and Solutions Engineer to transform expansion opportunities into customer growth.

• Advocate for customer feature requests, escalate any blockers, and provide constructive feedback to Product and Engineering teams.

⛳️ Requirements

• Proven experience in a technical post-sales position, such as customer success, technical account management, or professional services.

• Demonstrated success in driving adoption and achieving measurable business outcomes across a portfolio of technical clients.

• Hands-on experience with Kubernetes and cloud-native technologies.

• Proficient in discussing architecture, RBAC, tenant isolation patterns, and cloud infrastructure.

• Capable of conducting executive business reviews and resolving onboarding inquiries with platform engineers.

• Possess a structured and proactive approach utilizing success plans, adoption milestones, and renewal schedules.

• Knowledge of renewal and expansion drivers within a SaaS or platform business model.

• Kubernetes certification such as CKA or CKAD, or equivalent demonstrated expertise in cloud-native infrastructure.

• Experience with AI/ML infrastructure, GPU computing environments, or large-scale internal developer platforms.

• Background in working with regulated industries.

• Contributions to the Kubernetes or open-source ecosystem.

• Experience in a Series B-D startup environment.

• Ability to work remotely from Australia.

🏝️ Benefits

• Equity participation.

• Commission opportunities.

• Comprehensive health, dental, vision, and life insurance for you and eligible dependents.

• Flexible working schedule.

• Workplace flexibility.

• Remote-first culture.