Technical Support Manager

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Take full responsibility for the precise and timely provision of technical support throughout the organization.

• Assess, prioritize, review, and respond to support requirements to empower teams in achieving growth and revenue objectives.

• Serve as the authority on product compliance, ensuring conformity with EU and local legislation.

• Facilitate safe and compliant operations within the product and accessory range.

• Enhance optimization tools for accurate solution sizing and increased technical confidence.

• Implement AI tools and self-service support models to accelerate the speed and accuracy of technical assistance.

• Foster technical expertise among teams through product training, application development, and early-stage issue resolution.

• Enhance customer satisfaction by addressing feedback, refining solution sizing, and advocating for low-emission technologies.

⛳️ Requirements

• Proven technical leader with extensive experience in power, temperature control, or industrial equipment solutions.

• Familiarity with EU compliance and regulatory standards, such as F-Gas, PED, and PSSR.

• Demonstrated experience in managing teams across various locations.

• Capability to lead effectively during transitional periods while sustaining engagement and performance.

• Strong commercial insight, with a history of assisting sales and operational teams in meeting performance targets.

• Data-oriented, with experience in utilizing digital tools and analytics to enhance decision-making and results.

🏝️ Benefits

• Flexible remote working arrangements, promoting a healthy work-life balance.

• Attractive salary, bonus, and benefits package.

• Opportunities for career advancement.

• Access to cutting-edge technologies, including AI-driven support tools and connected solutions.

• A collaborative, purpose-driven atmosphere focused on providing sustainable energy solutions.

• Continuous training, development, and access to global expertise within Aggreko.