Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete post-sale relationship, encompassing onboarding, adoption, expansion, and renewal processes.

• Execute hands-on implementations.

• Set up connectors, create workflows, and troubleshoot integrations with PLM, MES, ERP, and related systems.

• Take charge of the triage process and serve as the primary contact for customer issues.

• Collaborate with customer engineering teams to gain insights into their workflows and tailor deployments accordingly.

• Advocate for the customer perspective during roadmap planning.

• Transform recurring field issues into actionable product requirements.

• Contribute to the development of the forward deployed engineering and deployment strategist team.

• Recruit and lead the team that will carry out these initiatives.

⛳️ Requirements

• Minimum of 5 years of experience in customer success, implementation, professional services, or forward deployed engineering.

• Strong technical knowledge; proficient with APIs, JSON, and SQL.

• Proven experience managing enterprise accounts.

• A tendency to create repeatable processes from unique tasks.

• Openness to travel to customer locations.

• Familiarity with CAD, PLM, MES, ERP, or similar systems.

• Background in aerospace, defense, or manufacturing, or possess a technical degree.

• Experience establishing a customer success or professional services function from the ground up at a Seed or Series A startup.

• History of working in fast-paced tech startups.

• Experience in developing products or implementing systems that comply with ITAR and EAR regulations.

• Must reside in the United States.

• Must be a U.S. citizen, national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the necessary U.S. Department of State authorizations.

🏝️ Benefits

• Complete coverage of medical, dental, and vision insurance.

• Remote work arrangement with semi-annual company retreats.

• Unlimited paid time off and sick leave.

• Professional development stipend.

• 401k retirement plan.