This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance to customers throughout their automation journey, ensuring smooth adoption of solutions and long-lasting success.

• Deliver expert technical assistance and address complex issues effectively.

• Guarantee a top-tier customer experience.

• Work collaboratively with product and engineering teams to influence Torq’s roadmap informed by customer insights and emerging trends.

• Keep abreast of advancements in security and automation to offer innovative client insights.

• Assist customers in maximizing the full potential of Torq’s security hyperautomation platform.

⛳️ Requirements

• A minimum of 2 years of practical experience with SOAR/Automation technologies or in a comparable position.

• Over 5 years of experience in customer-facing roles such as post-sales engineering, customer success engineering, or technical services.

• Demonstrated proficiency in security, automation, scripting, and API integration.

• A strong passion for providing exceptional customer experiences and a proactive attitude in a dynamic environment.

• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is strongly preferred.

• Candidates who meet most, but not all, of the qualifications are encouraged to apply.

🏝️ Benefits

• Equal-opportunity employer dedicated to promoting diversity.

• A workplace that empowers team members to share their unique viewpoints.

• AI-assisted preparation is encouraged for resumes, interviews, research, and written responses.