Customer Success Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist and guide customers in integrating Fingerprint APIs into their web and mobile applications.

• Collaborate with the development team throughout the customer onboarding and integration process.

• Act as the main technical contact for customer inquiries and troubleshooting efforts.

• Analyze internal logs to identify and resolve issues faced by customers.

• Proactively monitor API usage and performance.

• Develop JavaScript sample code and provide customized integration recommendations.

• Create automation scripts for API testing, validation, and monitoring purposes.

• Conduct training sessions and webinars for customers.

• Generate and maintain self-service documentation for customers.

• Foster long-term relationships with customers to ensure their success with the API product.

• Collaborate with Customer Success Managers to onboard, retain, and expand the customer base.

• Communicate customer feedback to the product development team to facilitate product enhancement.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Engineering, or a related technical discipline.

• 3–6 years of experience in a customer-facing position, ideally as a Customer Success Engineer or Technical Support Engineer specializing in API products.

• Proficient in JavaScript with the capability to create and maintain automation scripts.

• Strong understanding of API concepts, RESTful architecture, and web services.

• Excellent problem-solving and debugging abilities.

• Strong analytical skills for effective troubleshooting.

• Exceptional communication and interpersonal capabilities.

• Ability to convey technical concepts to varied audiences.

• Self-motivated, proactive, and capable of working both independently and as part of a team.

• Proficient in macOS.

• Comfortable working fully remotely using Slack, Google Workspace, and Zoom.

• Experience with API testing tools and frameworks is a plus.

• Mobile app development experience is an advantage.

• SQL experience is beneficial.

• Preference for candidates located remotely within the EMEA region, particularly in the UK area.

• Must be authorized to work from your home location; Fingerprint does not provide visa sponsorship.

🏝️ Benefits

• Fully remote work opportunity.

• Flexible remote working arrangements using Slack, Google Workspace, and Zoom.

• An inclusive work environment.

• Opportunities for participating in customer training sessions and webinars for role-related development.

• Competitive compensation benchmarked against fast-growing companies, with salary ranges determined by level, role, and location to ensure fairness and transparency.