Customer Success Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as a consultant for a diverse range of customers, providing customized services tailored to their unique needs.

• Define, design, and present technical workshops aimed at enhancing Algolia’s adoption.

• Offer guidance to Algolia’s customers regarding optimal technical and industry practices related to search implementation and optimization.

• Collaborate closely with your account’s Customer Success Manager to ensure the long-term satisfaction and health of the customer through exceptional support experiences.

• Coordinate across the organization and escalate issues as needed for validation of solutions or alternative options.

• Collaborate with Product Teams and Engineering to build subject matter expertise and act as a product specialist for your customers.

• Create, maintain, and deliver detailed case status reports to customers during regularly scheduled meetings.

• Actively identify and work with customers to mitigate technical risks and resolve bottlenecks.

• Provide insights on optimizing the use of their environment.

⛳️ Requirements

• Over 4 years of experience in a customer-facing technical role (CSE, SE, SA, consultant), preferably within the SaaS industry.

• Proficient in at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.

• Familiarity with REST API, database management, and web development technologies.

• Proven experience in delivering various types of technical workshops (training, knowledge transfer, implementation, code review).

• A commitment to continuous learning and personal growth.

• A strong desire to assist individuals in solving problems with the capability to convey complex technical concepts to a wide audience.

• Excellent communication skills for articulating complex technical issues to both technical and non-technical audiences via phone and email.

• Outstanding time management, task prioritization, and the ability to assess situational urgency effectively.

• Availability for occasional travel to customer locations may be necessary.

🏝️ Benefits

• Flexible workplace model.

• Opportunity to work remotely or in a hybrid setting.

• High-trust environment that fosters autonomy.

• Focus on impact, contribution, and output.