Customer Success Engineer – AI Agents

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Set up AI agents, prompts, and workflows to align with customer requirements

• Replicate issues reported by customers and identify configuration challenges

• Conduct comprehensive testing of solutions to ensure a flawless customer experience

• Effectively communicate with customers about their requirements and updates

• Follow up on customer inquiries and support requests diligently

• Ensure account health through routine check-ins and performance assessments

• Concentrate on strategies for customer retention and expansion

• Guarantee same-day resolution for urgent customer requests and issues

• Enable independent customer go-live by Day 7

• Work alongside integration engineers to address any custom API requirements

• Record all customer interactions and technical setups for future reference

⛳️ Requirements

• Demonstrated experience in customer success or a comparable role

• Technical proficiency with a solid understanding of AI agents and workflows

• Outstanding communication skills with the ability to engage directly with customers

• Strong analytical skills for diagnosing and resolving issues

• Capability to work autonomously while managing multiple customer accounts

• Experience in a technical support or engineering capacity is advantageous, though coding is not necessary

• Availability to work during US business hours

• Exceptional organizational skills and meticulous attention to detail

• Familiarity with AI technologies and platforms

• Experience using customer relationship management (CRM) software

• Background in a technical discipline such as engineering or IT

• Understanding of integration processes and custom API functionalities

• Previous experience in a dynamic startup environment

🏝️ Benefits

• Opportunity to work in a forefront field involving AI technologies

• Professional development and career growth prospects within the company

• Collaborative and nurturing team atmosphere

• Engagement with a variety of customer accounts

• Opportunity to shape customer success strategies and methodologies

• Flexibility to work remotely from anywhere in South Africa