Customer Success

This is a fully remote position, open to applicants in Spain.

📋 Description

• Drive business growth by assisting clients in maximizing the value of GT Motive and Grupo Solvd's technological solutions.

• Deliver both in-person and online training sessions focused on automotive aftersales and the offerings of GT Motive and Solvd.

• Conduct consultative visits to workshops, dealerships, networks, spare parts distributors, and other players in the aftersales sector.

• Provide clients with advice on the tools within the GT Motive and Solvd ecosystem and the optimization of aftersales processes.

• Develop training and promotional materials, including presentations, guides, videos, webinars, and workshops.

• Analyze solution usage and create plans to enhance adoption, recurrent use, and customer satisfaction.

• Identify opportunities for upselling, cross-selling, and service expansion, coordinating with the sales team.

• Participate in testing new functionalities by providing insights from the customer and market perspective.

• Contribute to the continuous improvement of internal processes related to onboarding, training, and customer follow-up.

⛳️ Requirements

• Background in Automotive, Bodywork, or Vehicle Assessment.

• At least 3 years of experience in a workshop, dealership, or automotive aftersales services.

• Proven and solid experience in delivering training to clients or users.

• Advanced proficiency in Office 365.

• Knowledge of Salesforce and content generation and training tools is a plus.

🏝️ Benefits

• 100% remote work, with the option to meet in person one day if residing near an office.

• Half a day off on your birthday.

• December 24th and 31st off.

• Enhanced vacation days beyond the established minimum.

• A culture of trust, collaboration, and respect.

• A stable and appealing project with exposure to the latest market trends.

• Flexibility and balance between personal, family, and professional life.