Customer Success Analyst – Third-Party Management, PwD

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the central operational liaison among clients, suppliers, and internal teams.

• Regularly assess compliance, adherence, SLA, and quality metrics.

• Assist suppliers in understanding operational rules, processes, and platform utilization.

• Proactively identify and address operational risks, deviations, and bottlenecks.

• Develop, lead, and oversee structured action plans.

• Ensure operational efficiency and compliance with established SLAs.

• Prepare technical analyses and reports to aid client and CSM decision-making.

• Maintain oversight of third-party management.

• Transform recurring issues into structured improvements in processes.

⛳️ Requirements

• Familiarity with Third-Party Risk Management (TPRM) and supplier management.

• Experience in document auditing with a focus on labor compliance.

• Knowledge of labor law and compliance—including applicable standards, legal requirements, and regulatory obligations.

• A degree in Labor Law or Human Resources.

• Intermediate proficiency in Excel.

• Ability to cultivate relationships with clients and suppliers at various levels and with diverse profiles.

• Active listening and empathy skills to grasp client pain points.

• Strategic thinking skills to effectively resolve operational challenges.

• Flexibility to thrive in a dynamic and ever-evolving environment.

🏝️ Benefits

• Swile benefits card for food and meal allowances.

• Health insurance that can be extended to legal dependents.

• Dental insurance coverage.

• Life insurance policy.

• TotalPass offering discounts at gyms and partner services for physical activities, mindfulness, therapy, nutrition, and sleep quality.

• Access to the Moodar platform for online psychotherapy.

• A day off for your birthday.

• Swile Mobility allowance for public transportation and rideshare apps.

• Home office allowance.

• Professional development programs available.

• Career model that acknowledges ownership and results.

• Corporate market providing snacks at special prices.

• Fully remote work, from Monday through Friday.