Customer Success Analyst – Government Procurement

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish amicable and professional connections with clients.

• Set clear expectations with customers in your portfolio, recognize opportunities, and showcase results through Quarterly Business Reviews (QBRs).

• Discover and cultivate business and growth opportunities.

• Take ownership of the customer strategy and support experience, aiming for a high Net Promoter Score (NPS) and addressing customer issues.

• Provide exceptional customer service and enhance knowledge during interactions, maximizing value for clients.

• Formulate a strategic approach to engaging the designated customer portfolio.

• Develop robust relationships with each client and ensure the health and stability of contracts while identifying opportunities for growth.

• Track, address, and mitigate churn.

• Foster customer loyalty through friendly and effective relationships.

⛳️ Requirements

• A Bachelor’s degree completed or currently pursuing in Business Administration, Law, Public Administration, or related disciplines.

• Strong logical reasoning skills and the ability to analyze data and information effectively.

• Organizational abilities to guarantee high-quality deliverables.

• Experience in customer service or Customer Success roles.

• Professional demeanor that establishes credibility with diverse customer profiles.

• Resilience in high-pressure situations, customer resistance, and competing demands.

• Excellent communication skills, with the capability to be clear and assertive.

• Experience and comprehensive knowledge of government procurement and bidding processes.

🏝️ Benefits

• Meal Allowance: BRL 770.00 on a Flash card

• Home Office Allowance: BRL 230.00 on a Flash card

• Health Insurance: Company covers 100% of the monthly premium

• Dental Insurance: Company covers 100% of the monthly premium

• Mental Health Plan

• Pharmacy Benefit

• Life Insurance

• OpenEnglish partnership

• Access to coworking spaces through the Woba network (Brazil, Argentina, Mexico, and Portugal)

• Birthday Day Off

• Welcome Gift

• Fully remote work