Customer Success Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the post-sale success of enterprise clients utilizing SAFE's CTEM platform throughout the five phases of the CTEM lifecycle: Scoping, Discovery, Prioritization, Validation, and Mobilization.

• Collaborate with CISOs, leaders in vulnerability management, risk/compliance teams, and SecOps to achieve quantifiable exposure reduction and mitigate business risks.

• Serve as the customer advocate within the organization.

• Maintain relationships with CISOs, CIOs, and IT operational teams as a trusted advisor on cyber-risk.

• Harmonize differing definitions of success from stakeholders into a unified account scorecard.

• Propel growth in GRR, NRR, and value-realization metrics.

• Become an expert on the SAFE platform and assist customers in achieving self-sufficiency.

• Identify and document best practices, ensuring customer environments are aligned with these standards.

• Collaborate with Customer Success Engineers to address customer deployment challenges.

• Relay and monitor customer product enhancement requests with SAFE Product Management.

⛳️ Requirements

• Background in vulnerability/exposure management, GRC, or a related security field, whether from a vendor or practitioner perspective.

• Capability to convey technical risks to non-technical and executive audiences.

• Experience in managing enterprise accounts with multiple stakeholders through periods of organizational change.

• Strong customer empathy and exceptional listening abilities.

• Proven project management expertise; detail-oriented and disciplined approach.

• Over 5 years of experience in risk consulting, management consulting, and customer success roles.

• Demonstrated success in achieving customer success metrics.

• Comfortable advising CXOs of Fortune 500 companies.

• Ability to thrive in ambiguous and rapidly growing startup environments.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Significant equity/shareholder ownership opportunities.

• Unlimited paid leave.

• Comprehensive medical insurance.

• Wellness benefits.

• Opportunities for career advancement.