Customer Success Account Manager, Mid-Market – German

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist customers in adopting Samsara's Connected Operations Cloud platform, ensuring they achieve measurable value and feel confident in renewing and expanding their services.

• Understand the unique challenges and fleets of each customer, providing guidance on customizing Samsara's platform to meet their needs.

• Oversee a portfolio of over 100 named accounts utilizing AI tools.

• Facilitate ROI and value discussions that lead to successful renewals.

• Negotiate advantageous terms and finalize renewals while reducing financial attrition.

• Communicate technical issues to non-technical audiences and collaborate with cross-functional partners to find solutions.

• Organize customer workshops to gain insights into operations and suggest workflow enhancements.

• Work in conjunction with Sales, Support, Deal Desk, Operations, and Product teams.

• Advocate for and integrate Samsara's cultural principles as the organization expands globally.

⛳️ Requirements

• Proficient in German (both spoken and written).

• A minimum of 2 years in a customer-facing role that includes quota responsibilities, preferably within SaaS, technology, or logistics sectors.

• Proven track record of consistently exceeding quotas.

• Excellent problem-solving, communication, and presentation abilities.

• Capability to establish trust with executives, users, and internal teams.

• Familiarity with Salesforce, Gainsight, Gong, or similar go-to-market tools.

• Comfortable operating in a fast-paced, high-growth setting.

• Bachelor’s degree from a four-year institution, or equivalent practical experience.

• An AI-first mindset and proficiency in using AI tools.

• Technical knowledge across a range of products; experience with hardware-software integration is advantageous.

• Background in routing, navigation, commercial trucking fleets, and logistics is beneficial.

• Legal authorization to work at the company and in the specified location.

🏝️ Benefits

• Competitive total compensation that includes base salary, performance-based bonuses/variable pay, and equity for qualifying positions.

• Flexible, employee-driven remote working model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave policies.

• Flexible working arrangements with support for remote work.

• Offices available for employees who prefer in-person work.