Customer Success Account Manager, Mid-Market

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist customers in adopting the Samsara Connected Operations Cloud platform, achieving measurable value, and confidently renewing and expanding their usage.

• Understand each customer's fleet and challenges to provide tailored advice on Samsara's solutions.

• Oversee 100+ designated accounts utilizing AI tools to enhance engagement, proactively prioritize tasks, and drive efficiency and results.

• Facilitate ROI and value discussions, negotiate terms, and finalize renewals while minimizing financial attrition.

• Communicate technical issues to non-technical stakeholders and collaborate with cross-functional partners to resolve them.

• Organize customer workshops to gain insights into operations and suggest workflow improvements.

• Collaborate across departments including Sales, Support, Deal Desk, Operations, and Product.

• Advocate for Samsara's cultural principles as the organization scales internationally and opens new offices.

⛳️ Requirements

• Minimum of 2 years in a customer-facing, quota-carrying position in renewals, customer success, account management, or sales, preferably in SaaS, technology, or logistics.

• Proven track record of consistently exceeding quotas.

• Excellent problem-solving, communication, and presentation capabilities.

• Ability to establish trust with executives, users, and internal teams.

• Experience with Salesforce, Gainsight, Gong, or similar go-to-market tools.

• Adaptability in a fast-paced, high-growth setting.

• Bachelor's degree from a 4-year college or equivalent practical experience.

• Strong inclination towards action, strategic thinking, and maintaining high standards.

• AI-first mindset utilizing AI tools to enhance efficiency and outcomes.

• Technical proficiency across a range of products; familiarity with hardware-software integration is a plus.

• Knowledge of routing, navigation, commercial trucking fleets, and logistics.

🏝️ Benefits

• Competitive total compensation package including base salary, performance-based bonuses/variable pay, and equity (for eligible positions).

• Flexible, employee-driven remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave options.

• Flexible working arrangements.

• Support for remote work aligned with operational needs.

• Offices accessible for employees who choose to work on-site.