Customer Success Account Manager, Mid-Market

This is a fully remote position, open to applicants in France.

📋 Description

• Assist customers in adopting the Samsara Connected Operations Cloud platform, ensuring they achieve measurable value and confidently renew and expand their services.

• Understand each customer's fleet and unique challenges, providing tailored recommendations for Samsara solutions.

• Oversee more than 100 named accounts utilizing AI tools to prioritize engagement and drive positive outcomes.

• Facilitate discussions on ROI and value, negotiate terms, and finalize renewals while minimizing financial attrition.

• Communicate technical issues clearly to non-technical audiences and collaborate with cross-functional partners to find resolutions.

• Host customer workshops to gain insights into operations and propose workflow enhancements.

• Work in collaboration with Sales, Support, Deal Desk, Operations, and Product teams to address challenges and optimize customer experiences and business results.

• Promote Samsara's cultural principles as the company expands globally.

⛳️ Requirements

• Proficient in French (both spoken and written).

• At least 2 years of experience in a customer-facing, quota-carrying position, preferably in SaaS, technology, or logistics sectors.

• Proven track record of consistently exceeding quotas.

• Excellent problem-solving, communication, and presentation abilities.

• Capable of building trust with executives, users, and internal teams.

• Knowledge of Salesforce, Gainsight, Gong, or similar go-to-market tools.

• Comfortable in a dynamic, fast-paced, high-growth environment.

• Bachelor's degree from a recognized four-year institution or equivalent practical experience.

• Strong inclination towards action, strategic thinking, and maintaining high standards.

• AI-first mindset utilizing AI tools for enhanced efficiency and outcomes.

• Technical expertise across a range of products; experience with hardware-software integration is a plus.

• Familiarity with routing, navigation, commercial trucking fleets, and logistics is beneficial.

🏝️ Benefits

• Competitive total compensation package including base salary, performance-based bonuses/variable pay, and equity for eligible positions.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave programs.

• Flexible working arrangements with options for remote, hybrid, or in-person work based on operational needs.