Customer Solutions Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Become a part of the Customer Solutions and Success team in Portugal.

• Acquire knowledge of the platform and oversee implementation projects from inception to completion.

• Participate in meetings with potential clients and partners to comprehend their operations and pinpoint underlying issues.

• Prepare and present customized demonstrations of AI Agents to clients.

• Suggest solutions that encompass channels, workflows, and integrations, while offering alternatives.

• Address clients' technical and functional inquiries alongside the sales team.

• Develop and handle commercial proposals up until final agreements are reached.

• Maintain the sales pipeline and CRM by updating opportunity statuses, proposals, and subsequent steps.

• Configure AI Agents, including designing conversational workflows, knowledge bases, prompts, and API integrations.

• Execute low- to medium-complexity setups from requirements gathering through to go-live.

• Initiate complex projects and facilitate structured handovers to the delivery team.

• Test and validate deliverables with clients, while documenting the work completed.

• Ensure that sold solutions are feasible and can be delivered within agreed timelines.

• Relay client feedback and identify gaps in demos to the Product team.

• Keep an eye on trends in AI, contact centers, and customer service automation.

⛳️ Requirements

• At least 3 years of experience in customer-facing roles such as consulting, pre-sales, software implementation, or customer success.

• Practical experience in the contact center domain (operations, supervision, quality, or consulting), with a thorough understanding of operational mechanics.

• A consultative mindset: you establish rapport effortlessly, listen attentively, and offer solutions rather than merely executing requests.

• Proficiency in delivering presentations to clients and conducting demos.

• A technical background that enables collaboration with APIs, conversational workflows, and low-code tools.

• Experience in crafting commercial proposals and managing a pipeline within a CRM system.

• A collaborative team player who enjoys working across Customer Solutions and Success, Product, and Delivery teams.

• A sense of curiosity and a desire to utilize AI agents daily to enhance your impact.

• Native proficiency in Portuguese and professional competency in English.

• Familiarity with conversational AI, voicebots, or chatbots is a plus.

• Professional proficiency in Spanish is an added advantage.

🏝️ Benefits

• A competitive fixed salary.

• Genuine opportunities for growth into sales or account management roles within a company that is expanding globally.

• AI agents and product support that alleviate your workload.

• Health insurance coverage.

• Meal allowance.

• A remote-first working model.

• Complimentary coffee, arcade machines, and access to rooftops and terraces in the office.

• Regular team events to foster camaraderie.