Customer Solutions Specialist

This is a fully remote position, open to applicants in Colorado, +15 more states.

📋 Description

• Collaborate with Territory Sales Managers to pinpoint and qualify sales opportunities based on projects.

• Leverage online bidding tools and market insights to identify potential conversion chances.

• Assess opportunities presented by distributors and contractors.

• Create action plans tailored to specific projects to advance opportunities through the sales pipeline.

• Assist in managing opportunities from initial qualification to execution.

• Keep project information accurate and current within the CRM system.

• Synchronize project activities with drafting, engineering, and internal support departments.

• Track project status, probability, timelines, and expected shipment dates.

• Examine technical deliverables, drawings, and project documentation for precision and completeness.

• Work together on pricing strategies and support both budgetary and formal quotations.

• Guarantee timely and precise project information and technical deliverables for customers and sales partners.

• Enhance customer response times and overall project execution efficiency.

• Analyze civil construction plans and specifications to grasp project requirements.

• Collaborate with engineering teams to deliver project recommendations and technical insights.

• Act as a liaison between customers, sales staff, engineers, and internal stakeholders.

• Support technical solutions that align with customer and project requirements.

• Engage with distributors, contractors, engineering firms, consultants, regulators, and other project stakeholders.

• Promote collaboration among sales, engineering, marketing, manufacturing, accounting, and project management teams.

• Provide responsive communication and support throughout the entire project lifecycle.

• Maintain databases of competitor and market intelligence.

• Identify areas for process optimization and improvements in operational efficiency.

• Contribute innovative ideas that enhance customer experience and foster business growth.

⛳️ Requirements

• 2-4 years of experience in a relevant field, ideally within commercial construction, civil construction, manufacturing, project coordination, estimating, customer solutions, or inside sales settings.

• Proven experience supporting project-based work from opportunity identification to project completion.

• Ability to comprehend and interpret construction plans and specifications.

• Strong project management and organizational abilities, with the capacity to handle multiple priorities at once.

• Exceptional verbal and written communication skills.

• Proficient in Microsoft Office Suite.

• Capability to work efficiently in a remote setting while supporting teams operating in Eastern Time.

• Preferred: Bachelor's degree or college diploma in Engineering, Construction Management, Civil Engineering Technology, or a related field.

• Preferred: 3-5 years of relevant industry experience.

• Preferred: Experience in civil construction, estimating, engineering, project coordination, or construction management.

• Preferred: Familiarity with CRM systems and project tracking tools.

• Preferred: Understanding of project quoting, construction bidding processes, and technical sales support.

🏝️ Benefits

• Medical, dental & vision coverage with HSA contributions.

• 401(k) with company match, vested immediately.

• Attractive incentive bonus plans.

• Employer-paid Life, AD&D, and Long-Term Disability insurance.

• Wellness incentives.

• Free Employee Assistance Program (EAP).

• Discounts on fitness, shopping & travel (Blue365, LifeMart & more).