Customer Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and deliver comprehensive TRM solutions, encompassing requirements analysis, business process design, platform customization, API integration, testing, and customer training.

• Act as the technical consultant during discovery sessions with key clients and prospective customers.

• Document technical requirements and steer the design of solutions.

• Present TRM APIs and architecture, including guidance on implementation, timelines, and potential obstacles.

• Create API documentation, reference architectures, and implementation guides.

• Establish and nurture relationships with technical stakeholders.

• Provide expert integration assistance and resolve customer issues effectively.

• Stay updated on product features and technical dependencies.

• Align customer requirements with the product roadmap while advocating for enhancements.

• Participate in weekly customer syncs, bi-weekly health syncs, account team POD calls, and regular customer engagement activities.

• Deliver integration documentation within 1 to 2 days.

• Offer immediate contingency solutions for urgent customer issues.

• Develop scripted customer proofs of concept rapidly.

• Relay customer insights back to the engineering and product teams.

⛳️ Requirements

• Professional experience in pre- and post-sales functions, including roles like Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer.

• US Citizenship is mandatory (no dual citizenship allowed).

• Exceptional skills in customer-facing interactions with both technical and non-technical audiences.

• Demonstrated experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch phases.

• Proficient in scripting languages such as Python, JavaScript, or TypeScript for developing customer PoCs or prototype APIs.

• Strong problem-solving abilities with the capacity to prioritize and manage multiple complex tasks independently.

• High initiative and a proactive mindset towards technical and team-process enhancements.

• Previous experience in AI development is highly preferred.

• Availability to work during core overlap hours from 8:00 AM to 5:00 PM ET.

• Fluency in AI concepts, including leveraging AI to streamline workflows, structure and address problems, enhance output quality, and boost efficiency.

🏝️ Benefits

• Fully remote work setup.

• Asynchronous communication and collaboration.

• Occasional off-hours availability during live mission operations; no formal on-call rotation, pager duty, or 24/7 commitment required.

• Competitive benefits, wellness programs, and time-off policies that vary by country and local employment regulations.