Customer Solutions Engineer – API Integrations, Client Onboarding

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Participate in early customer discussions within Business Development and assist with technical exploration.

• Gain an understanding of customer objectives, workflows, systems, constraints, and technical stakeholders.

• Articulate product offerings and integration methods, whether API-based or file-based.

• Suggest optimal solutions while clearly communicating assumptions, dependencies, limitations, and trade-offs.

• Differentiate between standard configurations, minor customizations, and more extensive development efforts.

• Manage the technical workstream from initial discovery to setup, validation, and go-live.

• Collect and document requirements, data flows, user needs, expected behaviors, dependencies, and acceptance criteria.

• Convert customer requests into specifications, diagrams, and handoffs for internal teams.

• Oversee account setup, roles, access, integration inputs, testing, and issue resolution.

• Monitor technical items, identify risks, maintain continuity of handoffs, and ensure delivery of agreed solutions.

• Facilitate communication between Business Development, Operations, customers, Product, Development, and Technical Support.

• Assign tasks to appropriate owners and elevate complex technical decisions to Product leadership.

• Maintain alignment among technical and business stakeholders through effective communication.

• Document recurring needs and lessons learned to enhance discovery questions, onboarding processes, documentation, and technical playbooks.

⛳️ Requirements

• Over 3 years of experience in solutions consulting, solutions engineering, technical implementation, integration consulting, technical account management, or similar client-facing technical positions.

• Practical experience with APIs and system integrations.

• Familiarity with authentication concepts, requests and responses, common data formats, and basic troubleshooting techniques.

• Capability to read and comprehend simple code or scripts.

• Proficiency in writing basic scripts in at least one programming language.

• Experience in gathering business and technical requirements and converting them into documentation, workflows, diagrams, or implementation tasks.

• Ability to deeply learn software products to recommend configurations or integration paths and discern when development is necessary.

• Strong judgment and communication skills in client-facing situations.

• Fluent professional English for engaging in customer discovery, technical discussions, documentation, and collaboration with U.S.-based stakeholders.

• Willingness to work a schedule that aligns with U.S. Pacific Time.

• Experience with B2B SaaS, workflow platforms, API products, tech-enabled services, or customer-facing software implementations is a significant advantage.

• Familiarity with Postman or similar API clients is particularly advantageous.

• Experience with REST APIs, JSON, XML, webhooks, SFTP/FTP, authentication methods, or data exchange workflows is especially beneficial.

• Background in supporting pre-sale technical discovery and post-sale onboarding or implementation is particularly valuable.

• Experience in creating solution diagrams, technical specifications, implementation guides, or reusable enablement materials is highly desirable.

• Experience assisting U.S.-based customers as part of a distributed, multicultural team is especially advantageous.

• Experience in the localization industry is a plus, but not mandatory.

🏝️ Benefits

• Work remotely from anywhere in Latin America.

• Opportunities for professional growth in technology-driven language solutions.

• Training on our products, integrations, tools, and processes.

• A collaborative, empathetic, and practical work environment.

• A vibrant multicultural team spanning the Americas and Europe.