Customer Solutions Consultant

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist clients in effectively implementing and utilizing their purchased solutions, including BBHT, Category Twins, and advanced quantitative studies.

• Proactively address or escalate any obstacles to product adoption.

• Facilitate the use of subscription-included features such as quinn Search, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections.

• Guide client leads and team members through Academy training to independently develop and execute research projects.

• Track account usage metrics and take action before low usage affects renewal rates.

• Participate in late-stage sales processes to oversee the transition from pre-sale to post-sale.

• Provide feedback on adoption to the Product team and monitor the uptake of features and barriers to adoption.

• Identify opportunities for expansion and communicate contextualized opportunities to the pre-sales team.

• Address client research inquiries using the Agile Insights Platform.

⛳️ Requirements

• Experience in market research, consumer insights, or a client-facing position within a research SaaS organization.

• Practical experience with survey design and data analysis.

• Familiarity with quantitative methodologies, including Conjoint, MaxDiff, TURF, and segmentation.

• Knowledge of brand tracking processes.

• Demonstrated ability to conduct client training, onboarding sessions, and enablement programs.

• Capacity to collaborate with Client Development teams while maintaining commercial boundaries.

• Based in the United States.

• Availability to work during US business hours.

🏝️ Benefits

• Flexible PTO.

• Flexible working hours.

• Options for remote/hybrid work.

• Opportunity to work abroad for up to 6 weeks annually.

• Dedicated learning budget for each employee.

• Company-wide workshops.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Support from certified mental health first aiders.

• Quantiwell days: global mental health days held twice a year.

• 401k program with an annual match of 3.5%.

• Team offsite events.

• Summer and holiday celebrations.