Solutions Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with Account Executives and Channel Account Managers to evaluate and qualify customer needs.

• Recommend customized solutions, identify opportunities for product extension, and assess customer-specific development requests.

• Proactively identify challenges and propose effective technical solutions.

• Document customer use cases, solution designs, and onboarding strategies.

• Ensure alignment among Sales, Partner Launch Managers, and Account Managers for smooth transitions.

• Identify and plan for customer training requirements.

• Address technical inquiries regarding NMI's platform.

• Deliver architectural diagrams, system workflows, and configuration recommendations.

• Provide customized demonstrations of the NMI platform for ISVs, ISOs, and other partners.

• Develop and present tailored training content for customers.

• Assist Sales with RFP responses, collaborating with Product, Engineering, and Security teams.

• Initiate and monitor customer product enhancement requests.

• Communicate feedback, feature gaps, and usability insights to the Product team.

• Keep abreast of product updates, release notes, and roadmap discussions.

• Maintain regular contact with acquiring partners and facilitate technical enablement.

• Represent NMI at industry events and build networks with partners and potential clients.

⛳️ Requirements

• 3–5 years of experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management, preferably in FinTech or SaaS.

• Strong knowledge of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring.

• Experience with unattended payment environments such as Parking, Transit, EV Charging, Vending, and similar kiosk/self-service channels.

• Familiarity with unattended-specific integration, hardware/device, and compliance factors.

• Demonstrated experience in creating solution design documents or technical scoping materials.

• Proven track record of working effectively across both technical and non-technical teams.

• Excellent communication and documentation skills.

• Comfortable presenting and demonstrating solutions to diverse audiences.

• Employment offer is contingent upon the successful completion of background and financial checks.

🏝️ Benefits

• Annual bonus scheme based on individual and company performance.

• 25 days of holiday each year (+ bank holidays + 1 additional day for each year of service, up to a maximum of 30 days).

• Workplace pension scheme.

• Private medical insurance after 30 days of employment.

• 7 hours per day, 35 hours per week.

• A remote-first culture.

• Excellent work-life balance supported by our Flexi-time policy.

• Family-friendly policies, including Enhanced Maternity and Paternity Pay and Shared Parental Leave.

• Opportunities for professional development with a designated company training budget.

• Bike2Work Scheme.

• Lifeworks, an Employee Assistance Programme providing wellbeing, family, and financial support services, including assessments, resources, and 1:1 counselling sessions; plus discounts on gyms, restaurants, high-street retailers, and cinema tickets.

• Employee wellbeing support, including access to mental health first aiders.

• Employee referral scheme offering generous financial rewards.

• Bonusly colleague reward scheme.