Customer Solution Architect

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist customers in optimizing their use of Visualfabriq software to achieve their business objectives

• Aid customers in assessing system design options

• Provide support to customers during partner-led implementations by overcoming business, process, and technical obstacles

• Collaborate with integration partners to develop tailored solutions

• Represent the customer's perspective to Product Management

• Enhance requirements and assist in functional design and testing

• Help customers in preparing Change Requests (CDRs) for new features

• Guide customers on broadening the software's application across new modules and markets

• Mentor Solution Advisors on functional topics

• Contribute to the Knowledge Base

• Occasionally conduct training sessions for customers, partners, and internal teams

• Work collaboratively with implementation partners throughout the Americas and with colleagues from Visualfabriq

• Report directly to the Head of Solution Advisory and collaborate closely with Solution Advisors, Product Management, Sales, and Customer Success

⛳️ Requirements

• At least 5 years of experience in a software or consultancy environment focused on TPM/sales planning solutions, and/or in an FMCG/CPG company with TPM, sales planning, or RGM processes and systems (an ideal combination)

• Comprehensive understanding of commercial processes between CPG/FMCG manufacturers and retailers, including promotional planning, pricing, trade spend, volume forecasting/S&OP, accruals, and claims

• Familiarity with P&L structure

• Practical experience with TPM or other sales planning tools; Visualfabriq is preferred

• Proficiency with SaaS and ERP systems such as SAP

• Capability to deconstruct complex customer issues using structured consulting methodologies

• Ability to mentor users, partners, and colleagues

• Proficient in English, both written and spoken

• Knowledge of Spanish and/or Portuguese is advantageous

• Solution-oriented mindset with a keen attention to detail

• Comfortable engaging with customers and partners from diverse cultural backgrounds and varying levels

• At ease with using Agentic AI solutions in everyday tasks

• Eagerness to learn about software and its technical aspects

• Submit a resume and cover letter in English

🏝️ Benefits

• Competitive salary

• Paid vacation days

• Paid personal/sick days

• Paid company-observed US holidays

• 401(k) retirement plan accessible via a benefits portal

• Medical and health benefits

• Company-provided laptop

• Mobile phone contribution

• Home-office equipment provided as needed