Customer Solution Architect

This is a fully remote position, open to applicants in Asia.

📋 Description

• Identify and comprehend the business and technical needs of customers.

• Develop and design technical solutions utilizing the Supabase platform.

• Lead implementations that demonstrate value.

• Maintain regular engagement with customers to address complex inquiries, facilitate adoption, and enhance performance at scale.

• Conduct technical discovery sessions, establish platform expectations, and set success criteria.

• Create, build, and showcase demonstrations of the Supabase platform.

• Collaborate with Growth team members to assess deals, project anticipated usage, and identify supported workloads.

• Define the technical scope, timelines, business outcomes, and success metrics for proof-of-value projects.

• Assist new customers in their onboarding process through emails, documentation, guides, and webinars.

• Develop account strategies for high-value clients based on both immediate and long-term objectives.

• Provide assessments of application architecture, database design, and performance enhancements.

• Offer proactive support to aid customers in scaling their operations.

• Advocate for both customers and the platform within the organization.

• Work collaboratively with Support, Product, and Engineering teams on platform feedback and enhancements.

• Share platform roadmaps with customers.

• Foster trust-based relationships with startup and enterprise clients.

⛳️ Requirements

• A minimum of 6 years of relevant experience in Solutions Architecture, Database Engineering, or a related field.

• Strong expertise in relational database management systems, such as PostgreSQL or MySQL.

• Experience in web application development.

• Familiarity with programming languages and frameworks, including Python, C#, React, Vue, Svelte, and Node.js.

• Exceptional communication skills, especially regarding technical concepts.

• Highly organized and effective storyteller with strong interpersonal abilities.

• Capability to navigate multiple stakeholders with differing opinions and mediate conflicts.

• Experience with project management, business analysis, and revenue operations tools.

• Knowledge of HubSpot and BigQuery.

• Prior experience leading customer-facing projects that deliver technical and business value.

🏝️ Benefits

• Fully remote work arrangement.

• WeWork membership or a co-working allowance applicable anywhere globally.

• Equity ownership (ESOP) for all team members.

• Tech allowance for equipment such as laptops, monitors, headphones, or other necessary tools.

• Health insurance covering 100% of employee costs and 80% for dependents.

• Annual company off-sites.

• Flexible, asynchronous work environment.

• Annual education allowance for courses, books, conferences, or other professional development opportunities.