Customer Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and emails related to billing, contracts, and payment options for fitness clubs

• Act as the primary contact for strategic fitness clubs needing customer service assistance

• Collaborate with fitness club owners, internal and external clients, and stakeholders

• Provide telephone consultations regarding policies and procedures

• Utilize knowledge bases and maintain quick reference guides for club support

• Monitor wallboards and manage phone queues when call volumes exceed set limits

• Optimize phone availability and reduce customer wait times

• Record calls and document pertinent client interactions and service details

• Offer software support and surpass customer service quality standards

• Achieve or exceed productivity scorecard targets

• Aid the call center in reaching service-level goals and operational initiatives

• Participate in special projects as directed by management

⛳️ Requirements

• High School Diploma is mandatory; some college coursework is preferred

• Previous experience in a help desk role

• Basic understanding of call center performance metrics

• Capability to operate in a high-call-volume setting

• Strong written and verbal communication abilities

• Experience in handling complaints and resolving cases

• Customer service and analytical skills within a call center context

• Proficient time management and scheduling adherence skills

• Familiarity with MS Office and various desktop software applications

• Ability to succeed in a fast-paced, high-volume call center environment

• Comprehensive troubleshooting, problem-solving, and root-cause analysis skills

• Strong work ethic with a keen attention to detail

• Excellent documentation practices and client follow-up abilities

🏝️ Benefits

• Full-time work schedule of 40 hours per week