Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to incoming customer calls regarding clients’ products and services

• Provide assistance with questions about debit card rewards, orders, and account balances

• Handle a high volume of inbound calls efficiently

• Adhere to communication scripts for various subjects

• Assess customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to address calls accurately

• Promote products when suitable opportunities present themselves

• Shift between tasks while maintaining efficiency and composure

• Ensure punctuality and attendance for scheduled shifts

• Maintain a positive and professional demeanor during customer interactions

• Participate in cross-training as requested

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or support

• Previous 3–6 months of experience in a call center or office setting is a plus

• Basic proficiency in computer skills

• Ability to learn quickly and work independently

• Excellent phone and verbal communication skills with active listening abilities

• Must be at least 18 years old

• Background check required in accordance with state and federal regulations

• Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must provide personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet connection

• Dedicated work area including desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U series processor or better

• Minimum 8GB RAM on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or greater

• Dual monitors are mandatory

• USB DSP headset required

• Required to have a laptop or desktop; no Chromebooks, netbooks, or tablets

• Up-to-date antivirus software and enabled firewall necessary

• Hardwired connection to the modem or router; no Wi-Fi or extenders

🏝️ Benefits

• Shift differential: additional $1/hr for night and weekend shifts

• Paid training, typically lasting 2–5 days

• Options for full-time or part-time scheduling

• Remote work-from-home arrangement